Refund and cancellation policy — eurojobs.ge
Version 1.0 — effective 3 September 2026.
This page restates, in one place, the rules already set out in clauses 9, 10 and 12 of the Terms of Service. If anything here and the Terms differ, the Terms govern.
Nothing on this page limits rights you have under the Law of Georgia on the Protection of Consumer Rights.
1. What we sell, and when you get it
Everything we sell is digital. There is nothing to ship and nothing to return.
Paid Services are delivered to your account immediately on payment, or within a few minutes of it — for example a CV document available for download, or a feature activated on your account.
Current prices are always shown on the Pricing page and again before you confirm an order, in GEL.
2. Your 14-day right of withdrawal
If you are a consumer, you may withdraw from a distance contract with us within 14 calendar days, without giving any reason.
To withdraw, send an unambiguous statement to eurojobs.ge@gmail.com before the 14 days end. You do not have to explain why.
If you withdraw in time, we refund everything you paid, using the same payment method, within 14 calendar days of receiving your statement, at no cost to you.
3. When that right ends
Our Paid Services are digital content supplied immediately. Under Georgian consumer law you lose the right of withdrawal for such a service once its supply has begun — but only if, before we start, you have:
- (a) expressly requested that we begin supplying it immediately, within the 14-day period; and
- (b) acknowledged that you will thereby lose your right of withdrawal.
We ask for both, as two separate confirmations, on the checkout screen. If we did not obtain both, you keep the full 14-day right.
Where both were given and the service has been fully supplied, the payment is final.
4. When we always refund
If we failed to deliver, you get your money back. If you paid and the Paid Service was not delivered at all, or was materially defective and we could not repair it within a reasonable time, we refund the full amount using the same payment method.
This is not affected by anything in section 3. A service you paid for and did not receive is always refundable.
If a Paid Service is not delivered because of a technical fault, write to eurojobs.ge@gmail.com and we will fix the fault and deliver the service again at no extra charge.
5. Cancelling, and closing your account
You can stop using the Platform at any time and delete your account from your profile.
If we close your account for a reason that is not your fault, we refund the unused portion of any Paid Service. If your account is closed because you broke the Terms, Paid Services already supplied are not refunded.
We do not currently sell any subscription or recurring service. Nothing on the Platform will charge your card again automatically.
6. Business users
If you are not a consumer — for example a company buying vacancy publication — the right of withdrawal in section 2 does not apply. Section 4 still does.
7. If you do not recognise a charge
Contact us first at eurojobs.ge@gmail.com or +995 555 63 15 13. We will investigate and respond within 3 working days.
Contacting us does not affect your right to dispute the transaction with your bank or card issuer.
8. Who you are contracting with
VK Labs LLC (შპს „ვი ქეი ლაბს")
Identification code: 400474615
Registered address: Gldani Massif, III Micro-district, Building 4, Apt. 148, Tbilisi, Georgia
Email: eurojobs.ge@gmail.com
Phone: +995 555 63 15 13